Privacy & Cookie Policy

Last updated: 04.02.2026

This Privacy & Cookie Policy explains how your personal data is collected, used, and protected when you visit www.balancepro.co.uk.



1. Who we are

Balance Pro is operated by Catriona Fitchett, based in the United Kingdom.

For the purposes of UK data protection law, we are the data controller responsible for your personal data.

If you have any questions about this policy or how we handle your data, you can contact us at:
📧 info@balancepro.co.uk
📞 07878 784816



2. What data we collect

When you contact us via the website contact form, we may collect the following personal information:

  • Your name (if provided)
  • Your email address
  • Your phone number
  • Any other information you choose to include in your message

We do not collect personal data automatically, and we do not collect sensitive personal data.



3. How and why we use your data

We use your personal information solely to:

  • Respond to your enquiries
  • Provide the information or services you request

The lawful basis for processing this data under UK GDPR is:

  • Your consent, given when you submit the contact form
  • Our legitimate interest in responding to enquiries and running our business

We do not use your data for marketing purposes unless you have explicitly consented to this.



4. How we store and protect your data

Your personal data is stored securely and accessed only where necessary.

We retain contact form enquiries for up to 12 months, unless:

  • Ongoing correspondence requires longer retention, or
  • We are legally required to retain the data for a longer period

We do not sell, rent, or share your personal data with third parties unless legally required to do so.



5. Your data protection rights

Under UK data protection law, you have the right to:

  • Request access to the personal data we hold about you
  • Request correction or deletion of your personal data
  • Object to or restrict how we process your data
  • Withdraw your consent at any time
  • Request data portability

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s data protection authority.

To exercise any of your rights, please contact us at info@balancepro.co.uk.



6. Cookies

Cookies are small text files placed on your device to help the website function properly.

We only use strictly necessary (essential) cookies that are required for the website to operate correctly, such as enabling page navigation and form submission.

We do not use:

  • Analytics cookies
  • Tracking cookies
  • Advertising or marketing cookies

Because only essential cookies are used, cookie consent is not required under UK law.

You can disable cookies in your browser settings; however, doing so may affect how parts of the website function.



7. Changes to this policy

We may update this Privacy & Cookie Policy from time to time to reflect legal or operational changes. Any updates will be posted on this page with a revised “Last updated” date.